Frequently Asked Questions
How long does order processing take?
Normal order processing is 3–5 business days. Processing includes review, product preparation, packaging, documentation, and carrier handoff.
How long does delivery take?
Estimated transit time is 5–8 business days after carrier handoff. The combined processing and transit estimate is 8–13 business days.
When will I receive tracking?
Tracking information is sent when the shipment is prepared or transferred to the carrier. The first carrier scan may take time to appear.
How do I track an order?
Visit Track Your Order and enter the requested order details, or use the tracking link in your shipment communication.
Where can I find Safety Data Sheets?
Visit the Safety Data Sheets page for locally hosted PDFs covering R-134A, R-407C, R-407A, R-410A, R-404A, and R-22.
Can I return a refrigerant product?
Eligible unopened and unused items may be requested for return within 30 days, subject to prior authorization, inspection, and the complete Refund and Return Policy.
Are opened cylinders returnable?
Opened or used refrigerant cylinders are not eligible for a standard return because the contents and handling cannot be verified after the factory seal is broken.
What if my order is damaged or incorrect?
Photograph the product, packaging, shipping label, and visible issue, then email support with your order number. Do not use a damaged cylinder.
Are there refrigerant purchase requirements?
Customers are responsible for applicable purchase, certification, handling, installation, resale, and use requirements. Review the Refrigerant Sales Policy.
How can I contact Max Five Star Furniture?
Email [email protected] or use the Contact Us form. The store does not publish a support phone number.